Mails are getting bounced, even after successful delivery

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Source: Google

Hello Friends,

Hope you are doing great. 🙂

Today, I am going to write about an issue that I faced before some day while sending mails.

Error message (bounce back message in the server log).

2017-01-16 15:40:27 1cTkgn-001v8y-09 <= user@example.in H=(server.example.com) [127.0.0.1]:54632 P=esmtpa A=dovecot_login: user@example.in S=824 id=a956cc7c92e4c2be7f2994b49@example.in T="Test Mail" for user1@example.in
2017-01-16 22:40:27 1cTKdH-000v8y-09 => user1 <user1@example.in> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <user1@example.in> ol55BiuSfVgcWgMAL/bvJQ Saved"
2017-01-16 22:40:27 1cTKdH-000v8y-09 ** |/usr/local/cpanel/bin/autorespond user1@example.in /home/example/.autorespond (user1@example.in) <user1@example.in> R=virtual_aliases_nostar T=cagefs_virtual_address_pipe: return message generated
2017-01-16 22:40:27  1cTkgn-001v8y-09 Completed

Bounce back message in sender’s mailbox

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/usr/local/cpanel/bin/autorespond user1@example.in /home/example/.autorespond
generated by user1@example.in
The following text was generated during the delivery attempt:

—— pipe to |/usr/local/cpanel/bin/autorespond user1@example.in /home/example/.autorespond
generated by user1@example.in ——

[2017-01-16 15:29:47 -0500] info [autorespond] Failed to read response template /home/example/.autorespond/user1@example.in: No such file or directory

Action: failed
Final-Recipient: rfc822;|/usr/local/cpanel/bin/autorespond user1@example.in /home/example/.autorespond
Status: 5.0.0

I will explain here why mails are getting bounce back and how to fix this.

Explanation:

Here, we are trying to send mail from “user@example.in” to the email account “user1@example.in”. Mails are getting delivered fine to INBOX of “user1@example.in”, however the sender “user@example.in” is getting bounce back message:

Why we are getting bounce back here?

The folder “.autorespond” is not present in the location “/home/example/”, which is causing issue.

Resolution:

======
1. Login to your cPanel.
2. Set “Auto Responder” for any email account (This will create a folder “.autorespond” in the location “/home/example/”). To create ‘Auto Responder”, please click here
3. Now delete the “Auto Responder” from cPanel.
4. Try to send mails once again, and you will not get any bounce back message now.
======

Please let me know in comment box, if you face further issue in this.

Thank you!

My name is Shashank Shekhar. I am a Software Engineer, currently working in one of the leading web-hosting companies in India. I am having 2 years of experience in Linux Server Administration.

I love to work in Linux environment & love learning new things.

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